Critter Pickup - Rescheduling

Service Description

You were unable to make it within that window, and failed to provide the required advance notification of at least 2 hours. We are happy to reschedule your pickup for a $25 rescheduling fee.

Cancellation Policy

We set 30-min pickup appointments not only because we do not have "store hours", but also so that, because everyone seems to be busier each day than the last, we can ensure that each family has the ability to get one-on-one time with us, get all the necessary information about caring for their new little one, and to have ample opportunity to have all their questions answered. Thank you for understanding, and for being on time (not early) to your appointment. We will be unavailable to you prior to your appointment window. We understand that things can come up suddenly (bad traffic or flat tires, for example). If you need to reschedule, please let us know as soon as possible, and we will do our best to accommodate. However, last minute cancellations and no-show appointments may result in an additional $25 charge.

Contact Details