Terms of Adoption
All of our animals are, to the best of our knowledge, healthy at the time of sale. However, we can not be responsible for any veterinarian expenses incurred after possession of the animal has been transferred. In the event of genetic or congenital issue resulting in death of the animal, replacement or partial refund may be negotiated.
Payments via electronic means (i.e., credit/debit card, PayPal, etc.), cashier's checks, money orders, and (of course) cash are always welcomed. Personal checks will be accepted conditionally, granted they be received and cleared prior to pick up/delivery of the order. A $25 "bounce fee" will be added to the amount owed for any returned check.
All deposits made are non-refundable. Each "full purchase" payment also includes the non-refundable deposit amount that is subject to this withholding.
We want all of our animals to be happy and healthy throughout their entire lives, so if, for any reason, you become unable to provide a suitable home for the animal, and a new home needs to be located, we understand and encourage all our adoptive families to contact us first. We will do everything we can to help relocate the animal and, when possible, provide an appropriate compensation. This expectation is not time sensitive, and remains in effect for the life of the animal.
If for any reason you wish to return or exchange the animal for reasons other than the health of the animal upon receipt, replacement will be at the discretion of KyTy Critters. Exchanges or returns will be looked into carefully, as all attempts are made to deliver a healthy animal matched to the requests and specifications provided us.
Arranging the pickup, delivery, or shipping of your new critter will be completed via email or phone, once payment or deposit are received. Please be aware that shipping is an additional fee, and will be due (along with the balance, if a deposit was placed) prior to the arrangement of shipping.
Naturally, if you have any questions or concerns about these terms, or need clarifications about anything contained here, please do not hesitate to contact us directly.